Responsible Gaming at mxbaji

1. Our Commitment to Safe Play

mxbaji was built to deliver a fair, secure, and genuinely enjoyable gaming experience for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand that the appeal of online gambling, whether on cricket markets during the BPL or T20 World Cup, on live casino tables, or on slots from Pragmatic Play and NetEnt, carries with it a responsibility to ensure that the experience remains within healthy, voluntary limits for every player.

Responsible gaming is not a compliance checkbox at mxbaji — it is a core operating principle. We invest in detection systems that flag unusual account activity consistent with problem gambling patterns, we train our customer support staff to identify and respond to at-risk behaviours, and we provide practical self-management tools that any player can activate independently through their account settings or by contacting our support team.

We are transparent about the fact that gambling involves risk and that the house always retains a mathematical edge over time. No strategy, system, or sequence of bets can eliminate that edge. Gambling should therefore be budgeted as entertainment spending — money you are comfortable losing — and should never be approached as a method of generating income, recovering financial losses, or resolving personal debt.

2. Age Restriction Policy (18+)

mxbaji operates as a strictly 18+ platform. It is illegal and prohibited for any person under the age of 18 to register an account, deposit funds, place bets, or access any real-money gaming content on the mxbaji platform. This rule applies without exception to all players regardless of their location within Bangladesh.

During the registration process, all applicants are required to confirm that they are aged 18 or above. mxbaji further enforces its age restriction policy through a mandatory Know Your Customer (KYC) identity verification process. Before a player is permitted to make their first withdrawal, they must submit a copy of a valid government-issued photo identity document — such as a National Identity Card or passport — that confirms their date of birth. Any account found to be operated by a person under the age of 18 will be closed immediately and all funds will be handled in accordance with our Terms and Conditions.

Protecting Minors in Your Household

If you share a device — such as a mobile phone, tablet, or computer — with other members of your household, including children or teenagers, you are strongly advised to take the following precautions to prevent underage access to the mxbaji platform:

• Always log out of your mxbaji account when you have finished a session, especially on shared devices.
• Do not save your mxbaji password in a browser or device that is accessible to minors.
• Enable screen time controls or parental controls on shared devices to restrict access to gambling websites.
• Store any physical payment cards used for mxbaji deposits securely and out of reach of minors.
• Talk to children and teenagers openly about the risks of gambling and why it is restricted to adults.

3. Deposit Limits

Deposit limits are one of the most effective tools available for keeping your gambling spending within a planned budget. mxbaji allows every registered player to set a deposit limit that restricts the total amount they can deposit into their account within a defined time period. Deposit limits can be configured at three levels:

• Daily deposit limit: Restricts the total amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit: Restricts the total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: Restricts the total amount you can deposit within any rolling 30-day calendar period.

Deposit limits are expressed in Bangladeshi Taka (৳). For example, a player might set a monthly deposit limit of ৳5,000 to ensure their gambling spending does not exceed that amount in any given month. Once the limit is reached, no further deposits will be processed until the time period resets — regardless of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).

Changing or Removing a Deposit Limit

Reducing a deposit limit takes effect immediately. This means that if you lower your limit, the new, lower limit applies to your account from the moment the change is saved. Increasing a deposit limit or removing a limit entirely is subject to a mandatory 7-day waiting period before the change takes effect. This cooling period is deliberate — it prevents impulsive decisions to increase spending during a session or after a losing run.

4. Time-Out & Cool-Off Tools

Sometimes the most helpful thing a player can do is simply take a break. mxbaji provides two distinct time-based tools for players who need a pause from gambling activity without permanently closing their account.

4.1 Session Time Limits

A session time limit sets a maximum duration for each individual login session on the mxbaji platform. When the session limit is reached, you will be automatically logged out. You may log back in immediately if you choose — the purpose of the session limit is not to prevent play altogether, but to create a natural moment of pause and re-evaluation between sessions. This is particularly useful for players who find that time passes unnoticed during extended gaming sessions.

4.2 Cool-Off Period (Short-Term Break)

A cool-off period is a temporary account suspension that prevents you from logging in, depositing funds, or placing bets for a chosen duration. mxbaji offers the following cool-off periods:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a cool-off period, all marketing and promotional communications from mxbaji are also suspended. Your account balance is preserved and your pending withdrawals, if any, will continue to be processed. At the end of the cool-off period, your account is automatically reactivated. If you wish to extend a cool-off period before it expires, contact our support team and we will apply the extension immediately.

5. Self-Exclusion Programme

Self-exclusion is a formal, binding commitment that prevents you from accessing the mxbaji platform for a defined period or permanently. It is the most comprehensive player protection tool we offer and is intended for players who have identified that their gambling behaviour is causing harm to themselves or their finances, relationships, or mental health.

5.1 How to Request Self-Exclusion

6. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players who develop a harmful relationship with gambling do not identify it as a problem until it has already caused significant financial or personal damage. Being aware of the early warning signs is the most important step in preventing that damage from escalating.

The following behaviours are widely recognised indicators that gambling may be becoming a problem. They are not a diagnostic tool — experiencing one or more of these signs does not automatically mean you have a gambling disorder — but they are worth taking seriously and discussing honestly with yourself or with someone you trust.

• Spending more money or more time gambling than you originally intended.
• Feeling a compulsion to return to gambling shortly after a session ends, particularly after a loss.
• Chasing losses — increasing your bets or deposit amounts in an attempt to recover money you have already lost.
• Hiding your gambling activity from family members, friends, or colleagues.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Using money allocated for essential expenses — rent, food, school fees, utility bills — to fund gambling.
• Borrowing money to fund gambling activity, or selling possessions to generate gambling funds.
• Gambling as a way of escaping stress, depression, anxiety, loneliness, or other negative feelings.
• Repeatedly trying to reduce or stop gambling without success.
• Neglecting work, education, family responsibilities, or social relationships because of gambling.

7. Self-Assessment Checklist

The questions below are designed to help you reflect honestly on your current relationship with gambling. Read each question carefully and consider whether your honest answer is "yes" or "sometimes". There are no right or wrong answers — the purpose of this checklist is personal reflection, not judgement.

If you answer "yes" or "sometimes" to three or more of these questions, we encourage you to take a break from gambling and speak with a member of our support team or a professional counsellor.

8. Getting Help & Support

mxbaji's customer support team is available 24 hours a day, 7 days a week, and is trained to respond to responsible gaming concerns with sensitivity, professionalism, and without judgement. Whether you want to activate a self-exclusion, set a deposit limit, discuss what you have noticed about your own play patterns, or simply ask a question about the tools available to you, our team is here to help.

We understand that reaching out can feel difficult. You do not need to be in a crisis to contact us about responsible gaming — early conversations are far more effective than waiting until a problem has become severe. Contacting our support team about a gambling concern is completely confidential and will not result in any negative consequences for your account beyond the protective measures you request.

Contact mxbaji Support

External Support Resources

If you feel that your gambling behaviour has become a serious problem and you would benefit from professional counselling or peer support, we encourage you to reach out to a mental health or addiction support professional in Bangladesh. Seeking help from a qualified counsellor or psychologist is a sign of strength, not weakness, and is often the most effective path to lasting recovery. mxbaji does not endorse specific third-party organisations on this page, but we encourage all players who are struggling to speak with a qualified healthcare professional, a trusted family member, or a community leader they respect.

Remember: you are not alone, and help is available. Taking the first step — whether that is activating a cool-off period, reaching out to our support team, or speaking with a professional counsellor — is what matters most.